Privacy Policy
Information we collect
We may collect information that you provide directly to us, including your name, service address, billing address, phone number, email address, property information, service history, photographs, project details, scheduling preferences, communications, and information contained in service requests, estimates, work orders, and invoices.
If you make a payment, payment-card and banking information may be collected and processed by our payment-processing providers. Apex generally does not need to store complete payment-card numbers.
We may also collect technical information associated with website use, such as IP address, browser type, device information, pages viewed, referral source, and similar usage information through cookies, analytics tools, and website technology.
Calls, Text Messages, and AI-Assisted Communications
Apex may use business phone, messaging, call-routing, transcription, or AI-assisted receptionist systems to help answer calls, collect service information, route requests, and create customer records. Calls may be recorded or transcribed where permitted by law and where required notice or consent is provided.
If you consent to receive text messages, Apex may send service-related texts such as confirmations, scheduling messages, estimate or invoice notifications, follow-up messages, and requested information. Message and data rates may apply. You may reply STOP to opt out of text messages and HELP for assistance, where supported.
How We Use Information
We may use information to provide and schedule services; prepare estimates and quotes; create work orders and invoices; process payments; communicate with customers; maintain service history; provide customer support; improve operations; prevent fraud or misuse; comply with legal obligations; and market our services where permitted.
We may use customer feedback, completed-job information, and service history to improve training, quality control, routing, estimating, and customer experience.
How We Share Information
We may share information with service providers that help us operate our business, including providers of customer relationship management, scheduling, field-service management, website hosting, communications, call handling, payment processing, accounting, email delivery, marketing, analytics, data storage, and IT support. These providers may use information only as permitted by their agreements and applicable law.
We may also disclose information when required by law, legal process, insurance requirements, safety needs, or to protect the rights, property, or security of Apex, our customers, or others. Information may also be transferred in connection with a merger, financing, sale, reorganization, or transfer of some or all business assets.
Mobile Information and Text Messaging
Apex does not sell mobile phone numbers or text-message opt-in information for monetary consideration. Mobile information, text-message consent, and opt-in data will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may share mobile information with vendors and service providers that help us deliver messages, provide customer service, maintain our systems, or support the requested service. Text-message originator opt-in data and consent will not be shared with third parties for unrelated marketing purposes.
Marketing Communications
If you choose to receive marketing emails or other promotional communications, you may unsubscribe by using the unsubscribe link in the message or by contacting us. Opting out of marketing does not prevent Apex from sending transactional or service-related communications that are necessary to perform requested work or manage your account.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support site functionality, remember preferences, understand website traffic, measure performance, and improve marketing. Browser settings may allow you to block or delete cookies, although some website features may not function properly as a result.
If Apex later uses advertising or tracking technologies that require additional notices or choices under applicable law, we will provide those notices and choices as required.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including maintaining customer and service records, supporting warranties, accounting, tax and legal obligations, dispute resolution, fraud prevention, and business operations. Retention periods may vary by type of information.
Data Security
Apex uses reasonable administrative, technical, and organizational measures designed to protect information. No website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information that Apex maintains about you. Depending on applicable law, certain requests may be subject to verification, exceptions, or record-retention requirements.
You may update your communication preferences at any time by contacting Apex. For text messages, reply STOP to opt out where supported. For marketing emails, use the unsubscribe link provided in the message.
Children's Privacy
Apex's services are directed to property owners, tenants, businesses, associations, and property managers and are not directed to children. We do not knowingly seek to collect personal information from children for marketing purposes.
Third-Party Services and Links
Our website, customer portal, payment pages, scheduling tools, communications, or emails may contain links to or integrations with third-party services. Those services have their own privacy practices, and Apex is not responsible for their independent privacy policies or practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date. Material changes may be communicated through the website or other appropriate means.
Contact Us
Questions or privacy requests may be directed to Apex Outdoor Enterprises LLC, 15200 Virts Lane, Waterford, VA 20197, info@AOEIrrigation.com, or 571-901-2739.