Frequently Asked Questions
This page helps you get quick answers about our irrigation services and provides easy ways to request service or a quote.
Service & Scheduling FAQs
General
What services does Apex Outdoor Enterprises provide?
We specialize in professional irrigation installation, repairs, seasonal services like winterization and spring start-ups, backflow testing, and outdoor drainage solutions for residential and commercial properties.
Service Request
How do I request a quote for a new installation?
You can request a free estimate directly through our website by clicking the 'Request Free Estimate' button, or call us at 703-727-1742 to speak with our team about your specific landscape needs.
Scheduling
Do I need to be home for my irrigation service?
For most routine exterior services, you do not need to be present as long as we have access to your irrigation controller and water source. We will notify you once the job is complete.
Winterization
When should I schedule my winterization?
Winterization services usually take place from mid-October through early December. We recommend booking early to ensure your system is protected before the first deep freeze.
What happens if I don't winterize my system?
Water left in the pipes can freeze and expand, leading to cracked pipes, broken valves, and damaged backflow preventers, which can be costly to repair in the spring.
Spring Start-Up
What is included in a Spring Start-Up service?
We pressurize the system, check for leaks, adjust sprinkler heads for optimal coverage, and program your controller for the upcoming growing season.
New Installation
How long does a new irrigation installation take?
Most residential installations are completed within 1-2 days. Larger commercial or municipal projects may take longer depending on the scope and complexity.
Drainage / Outdoor
Do you offer drainage solutions for wet lawns?
Yes, we design and install drainage systems such as French drains and downspout extensions to manage runoff and prevent water pooling in your yard.
Commercial
Do you provide irrigation services for HOAs and commercial properties?
Yes. We have extensive experience working with Property Managers, HOA Boards, and Municipalities to manage large-scale irrigation systems efficiently.
Service Plans
Do you offer annual maintenance plans?
Yes. Our Service Plans are designed to provide priority scheduling and bundled savings for Spring Start-Up, Mid-Season Inspections, and Winterization.
Pricing
How much does a new irrigation system cost?
Pricing varies based on property size, landscaping needs, and water pressure. We provide free, transparent estimates tailored to your specific project needs.
Billing
What payment methods do you accept?
We accept all major credit cards, checks, and secure online payments through our customer portal for your convenience.
Troubleshooting
My system isn't turning on. What should I check?
First, ensure your controller has power and the main water valve is open. Check for any rain sensor interruptions or tripped breakers. If the issue persists, please schedule a service call.
Why are my sprinkler heads not popping up all the way?
This is often caused by low water pressure, a leak in the line, or debris clogged in the head. Try cleaning the filter; otherwise, a technician may need to investigate a potential leak.
Backflow
What is a backflow preventer and why is testing required?
A backflow preventer ensures that irrigation water does not flow back into your clean drinking water supply. Local regulations typically require annual testing to protect public health.
Do you handle the city reporting for backflow tests?
Yes, our certified technicians perform the test and submit the necessary paperwork to your local municipality on your behalf.
Careers
Are you currently hiring irrigation technicians?
We are always looking for motivated individuals to join our team. Whether you are an experienced technician or looking to start a career in irrigation, please reach out via our careers email.
Do you offer training for new employees?
Yes, we provide hands-on training for all new hires to ensure they meet Apex Outdoor Enterprises' high standards for quality and service.
Vendors
How can I become a supplier for Apex Outdoor Enterprises?
We partner with leading manufacturers and local suppliers. Please send your business information and product catalog to our procurement department for review.
What are your typical payment terms for vendors?
Our standard payment terms vary by agreement, typically following Net 30 industry standards. Contact our billing department for specific inquiries.
Still Have Questions?
Our expert team is here to help you get the most out of your irrigation system. Call, request service, or get a quote today to ensure your landscape stays healthy and lush.